Customer Case Studies

A look at how distributors and independent sellers use our DDP, FOB and CIF services in practice.

Home & Kitchen

Challenge: Unpredictable customs fees were causing quarterly budget overruns, and shipments were regularly held at US customs due to incomplete documentation.
Solution: Switched to our DDP service for all container shipments, with duties and Section 301 tariffs quoted upfront and customs documentation handled by our team.
Result: Zero customs holds in 12 months and landed cost variance reduced to under 2% per shipment.

Apparel & Activewear

Challenge: Needed to ship small parcel orders directly from China to individual EU customers without holding local inventory, while staying compliant with EU import VAT rules.
Solution: Set up a direct-ship DDP parcel program with consolidated EU customs clearance and VAT handled per shipment.
Result: Average delivery time to customers cut from 21 days to 9 days, with no customer-facing customs charges.

General Merchandise

Challenge: Siscomex registration and Brazilian import tax complexity made it difficult to forecast landed costs and caused repeated clearance delays.
Solution: Adopted our Brazil DDP lane, including Siscomex handling and Portuguese-language documentation support.
Result: Clearance time at Santos port reduced, with predictable landed cost per container.

Pet Supplies

Challenge: Fast-growing seasonal demand meant air freight capacity was getting booked out during peak restock windows, risking stockouts.
Solution: Locked in a blended sea-plus-air capacity plan weeks ahead of each peak season under our DDP service.
Result: No missed restock windows during two consecutive peak seasons.

Outdoor & Camping Gear

Challenge: Sourcing from several small factories meant managing multiple disconnected export shipments and documentation sets.
Solution: Consolidated multi-factory pickups into single FOB shipments with one complete export document set per container.
Result: Fewer shipments overall and lower origin handling costs per unit.

Beauty Tools & Accessories

Challenge: Frequent small parcel shipments were getting flagged and delayed at US customs due to inconsistent HS code classification.
Solution: Standardized HS codes and documentation templates for the full product line under DDP.
Result: Customs delays eliminated, with consistent 4-7 day delivery to customers.

Baby & Kids Products

Challenge: Brazil's strict product safety documentation requirements for children's products caused repeated clearance hold-ups.
Solution: Pre-cleared product compliance documentation with Brazilian authorities before each shipment departed China.
Result: Smooth customs clearance on every subsequent shipment.

Fitness & Sporting Goods

Challenge: Needed cost certainty on freight and insurance for high-value fitness equipment shipments without managing a separate insurer.
Solution: Moved to our CIF service, with marine cargo insurance bundled directly into the freight quote.
Result: Predictable landed freight cost each quarter, simplifying budgeting.

Home Office & Stationery

Challenge: Rapid order growth outpaced the seller's internal ability to track and reconcile individual shipments.
Solution: Assigned a dedicated account manager with consolidated shipment reporting under DDP.
Result: Scaled order volume significantly without adding internal logistics headcount.

Furniture & Home Décor

Challenge: Bulky, irregularly shaped furniture components were arriving with transit damage under a previous forwarder.
Solution: Applied custom crating and palletizing specifications before FOB handoff at origin.
Result: Zero damage claims across multiple container shipments since switching.

Toys & Hobby Products

Challenge: Holiday-season toy demand required guaranteed delivery windows with no room for delay.
Solution: Pre-booked priority sea freight capacity months ahead of the holiday selling season under DDP.
Result: 100% on-time arrival ahead of the holiday selling window.

Garden & Outdoor Living

Challenge: Products combining metal, plastic and wood components were triggering extra customs scrutiny and delays.
Solution: Prepared detailed material composition documentation for every shipment under DDP.
Result: Customs inspection rate dropped sharply, speeding up delivery.

Promotional Products & Corporate Gifts

Challenge: Needed delivery timing coordinated tightly with corporate clients' own event deadlines across multiple cities.
Solution: Set up milestone-based delivery tracking with built-in buffer time under DDP.
Result: Every order delivered ahead of the client's event deadline.

Hardware & DIY Tools

Challenge: Needed full visibility into export documentation to satisfy their own import compliance team.
Solution: Provided a complete export paperwork package with every FOB shipment.
Result: Client's import compliance team approved the forwarder relationship long-term.

Home Textiles (Bedding & Towels)

Challenge: High shipment volume made it hard to track freight and insurance costs separately for accounting.
Solution: Bundled CIF pricing with an itemized freight and insurance breakdown per shipment.
Result: Simplified cost tracking and accounting across quarterly shipments.