Customer Case Studies

A look at how distributors and independent sellers use our DDP, FOB and CIF services in practice.

Mid-size home goods distributor, USA photo

Home & Kitchen distributor

Challenge: Unpredictable customs fees were causing quarterly budget overruns, and shipments were regularly held at US customs due to incomplete documentation.
Solution: Switched to our DDP service for all container shipments, with duties and Section 301 tariffs quoted upfront and customs documentation handled by our team.
Result: Zero customs holds in 12 months and landed cost variance reduced to under 2% per shipment.

Independent Shopify store, Germany photo

Consumer electronics accessories

Challenge: Needed to ship small parcel orders directly from China to individual EU customers without holding local inventory, while staying compliant with EU import VAT rules.
Solution: Set up a direct-ship DDP parcel program with consolidated EU customs clearance and VAT handled per shipment.
Result: Average delivery time to customers cut from 21 days to 9 days, with no customer-facing customs charges.

Import trading company, Brazil photo

General merchandise trading

Challenge: Siscomex registration and Brazilian import tax complexity made it difficult to forecast landed costs and caused repeated clearance delays.
Solution: Adopted our Brazil DDP lane, including Siscomex handling and Portuguese-language documentation support.
Result: Clearance time at Santos port reduced by 40%, with predictable landed cost per container.